Emily Mogden
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Recent activity by Emily Mogden-
Christmas Returns
Christmas Returns We’ve extended our returns policy for Christmas 2023. Orders placed from November 13, 2023 to December 18, 2023 can be returned up until January 15, 2024 for a full refund back to...
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Browser Support
At ZenShop, we're committed to being ahead of the game. Our teams make use of the newest technologies to improve your experience. Modern, up-to-date browsers allow you to take full advantage of th...
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How do I pay for an order with an E-Gift Card?
When you receive your ZenShop E-Gift Card it's a good idea to register it straight away. This will add the credit to your account immediately, ready for you to spend. Step 1: Save your E-Gift Card ...
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Changing my Account Details
You can change your details at any time using ‘My Account' which you can get to by clicking on the person icon. Once you're logged in, you can change your: Password Email Address Delivery Address ...
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I'm having trouble accessing your website, what should I do?
Reached this page trying to access your account? You’ll need to check that your device clock is accurate – for security reasons, if your device clock is fast, you won’t be able to access your My Ac...
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I've lost my E-Gift Card, how can I get a replacement?
If you've bought a ZenShop E-Gift Card for yourself or as a present for someone else and you've lost or misplaced it here's what to do in order to try and get a replacement. Step 1: Check your ema...
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Managing Subscriptions
How can I manage my subscriptions? If you’ve already got an account with us, you can make sure you receive our marketing emails and texts by following these steps: Log into ‘My Account’ and selec...
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Why are products disappearing out of my shopping cart?
If you've added something to your shopping bag, it'll be reserved for 60 minutes. After 60 minutes it will be removed so other customers can buy it. Step 1: It will have moved to your saved items D...
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Do you have a ZenShop app available for me to download?
We do have a ZenShop app available for download so you can now snap up the latest trends and hottest brands, wherever, whenever. You can download our Apple app for your devices. We also have an A...
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Why am I seeing ads on the order confirmation page?
We’ve partnered up with a global leader in advertising technology, to provide you with exclusive offers from 300+ brands! If you can see these personalized ads on the order confirmation page, this ...